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+---
+title: Building Platforms with empathy and yaml at the lego group
+weight: 14
+tags:
+ - platform
+ - cloudnativecon
+---
+
+<!-- {{% button href="https://youtu.be/rkteV6Mzjfs" style="warning" icon="video" %}}Watch talk on YouTube{{% /button %}} -->
+
+Very nice kids playing with lego intro analogy about creativity, sharing and colaboration.
+
+## The golden brick
+
+- The brick could get picked up and sometimes picking it up is mandatory
+- Devemopment in close colab and trust with users
+- Focus on good enough instead of perfect but everyone is unhapy
+
+### Guidelines
+
+- API first: Define a speration beween users and services with abstractions
+- Self services: Freedom of choice and combination
+- Constraints that are soft and can be modified on feedback
+
+### Offers
+
+- Kubernetes as a service
+- Runtime as a Service: NAmespace as a service with argo and without cluster access
+    - Problem: Users want kubeapi access
+    - Method: Talk with the users
+    - Solution: Zero Trust proxy that provides operational access to kubeapi via OIDC
+- There are multiple APIs that can be combined -> You need constraints
+
+### What's needed
+
+- Conversation
+- Trust
+- Striking a balance
+
+## The human aspect
+
+- Treat people as colleagues instead of customers
+- Build empathy to reach a ballanced "good enough"
+- Lead with transparency: Publish your metrics
+- Visit their context
+- Explore unknowns together
+- Create a shared understanding of challenges
+
+### Team culture
+
+- Know who you are helping an who helps you
+- Empower them to shine by getting to know their context
+- Hear them out in small meetings ore in person
+
+## Platform maturity
+
+TODO: Steal maturity chart
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diff --git a/content/day0/_index.md b/content/day0/_index.md
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 - How to design a good product: [Product thinking for cloud native engineers](../08_product-thinking)
 - Staging with gitops: [A million ways to promote changes between environments](../09_promotions)
 - How to handle abstractions and new requriements: [Platform abstractions: Asset or liability](../10_abstractions)
+- Very nice slides: [Building Platforms with empathy and yaml at the lego group](../14_lego)
 
 ## Other stuff I learned or people i talk to