Nicolai Ort
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58 lines
1.8 KiB
Markdown
58 lines
1.8 KiB
Markdown
---
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title: Building Platforms with empathy and yaml at the lego group
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weight: 14
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tags:
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- platform
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- cloudnativecon
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---
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{{% button href="https://youtu.be/8FmJWd7vRt4" style="warning" icon="video" %}}Watch talk on YouTube{{% /button %}}
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<!-- {{% button href="https://docs.google.com/presentation/d/1nEK0CVC_yQgIDqwsdh-PRihB6dc9RyT-" style="tip" icon="person-chalkboard" %}}Slides{{% /button %}} -->
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Very nice kids playing with lego intro analogy about creativity, sharing and colaboration.
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## The golden brick
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- The brick could get picked up and sometimes picking it up is mandatory
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- Devemopment in close colab and trust with users
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- Focus on good enough instead of perfect but everyone is unhapy
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### Guidelines
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- API first: Define a speration beween users and services with abstractions
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- Self services: Freedom of choice and combination
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- Constraints that are soft and can be modified on feedback
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### Offers
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- Kubernetes as a service
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- Runtime as a Service: NAmespace as a service with argo and without cluster access
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- Problem: Users want kubeapi access
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- Method: Talk with the users
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- Solution: Zero Trust proxy that provides operational access to kubeapi via OIDC
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- There are multiple APIs that can be combined -> You need constraints
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### What's needed
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- Conversation
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- Trust
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- Striking a balance
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## The human aspect
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- Treat people as colleagues instead of customers
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- Build empathy to reach a ballanced "good enough"
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- Lead with transparency: Publish your metrics
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- Visit their context
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- Explore unknowns together
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- Create a shared understanding of challenges
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### Team culture
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- Know who you are helping an who helps you
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- Empower them to shine by getting to know their context
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- Hear them out in small meetings ore in person
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## Platform maturity
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TODO: Steal maturity chart |