55 lines
2.1 KiB
Markdown
55 lines
2.1 KiB
Markdown
---
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title: Platform as a Product
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weight: 13
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tags:
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- platform
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- cloudnativecon
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---
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<!-- {{% button href="https://youtu.be/rkteV6Mzjfs" style="warning" icon="video" %}}Watch talk on YouTube{{% /button %}} -->
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The CNCF's research into product thinking for platforms.
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## But why
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- Get insights into the current product thinking practives of platform builders
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- Topics: Needs/Paintpoints/Behaviour
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- Target: Create personas based on insights
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- Find out what people are doing, not hew they are doing
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## How?
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- Survey for quantity
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- Interviews for quality
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## Challenges
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- Asking questions without sugessting answers
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- Consensus on research goals
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- Motivation and time investment (on interviewer and interviewee side) + Non-Responses
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- Toolsing: There is no standard tooling at the CNCF for this kind of research
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- Small sample size -> No real research insights, just signals/hints
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## Analysis
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- Working with assumptions was hard in combination with the small sample size
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- Survey: Survey Tool (Google Forms) combined with a whiteboard tool for clustering and analysis
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- Interviews: They used ai for time efficiency but the prompt escalated a bit leading to no real time gain -> But you can scale the same prompt to infinite sample sized
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- Challemnge: AI confidently churns out wrong answers -> Use source links to verify and scoping
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TODO: Steal worklow from slides
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## Outcome/Signals
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- Platform Orgs use Prioritization Frameworks onconsciously: "We don't use product management and tools like that" -> Well you do, you just don't call it PM and are a bit unstructured
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- Structured Activities: Interviews (talking to each other), Focus groups, quantitative data, ...
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- Roadmap influence: Insight, prioritization, painpoints, backlogs
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- Regular planning meetings
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- Platform orgs struggle to define and actually implement measures of success: Measure activity over impact, success is often felt instead of proved
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- Platform teams have varied control over their work: Depndening on company size and business relationships
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## Future
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- Baseline: They have some signals
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- Question: Are these pattern successfull
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- Needed: More data and better organization |