kubecon25/content/day0/14_lego.md

title, weight, tags

title	weight	tags
Building Platforms with empathy and yaml at the lego group	14	platform cloudnativecon

Very nice kids playing with lego intro analogy about creativity, sharing and colaboration.

The golden brick

• The brick could get picked up and sometimes picking it up is mandatory
• Devemopment in close colab and trust with users
• Focus on good enough instead of perfect but everyone is unhapy

Guidelines

• API first: Define a speration beween users and services with abstractions
• Self services: Freedom of choice and combination
• Constraints that are soft and can be modified on feedback

Offers

• Kubernetes as a service
• Runtime as a Service: NAmespace as a service with argo and without cluster access
  • Problem: Users want kubeapi access
  • Method: Talk with the users
  • Solution: Zero Trust proxy that provides operational access to kubeapi via OIDC
• There are multiple APIs that can be combined -> You need constraints

What's needed

• Conversation
• Trust
• Striking a balance

The human aspect

• Treat people as colleagues instead of customers
• Build empathy to reach a ballanced "good enough"
• Lead with transparency: Publish your metrics
• Visit their context
• Explore unknowns together
• Create a shared understanding of challenges

Team culture

• Know who you are helping an who helps you
• Empower them to shine by getting to know their context
• Hear them out in small meetings ore in person

Platform maturity

TODO: Steal maturity chart